Terms & Conditions

About these terms

These terms apply to the Flat Coffee loyalty app, run by Flat Coffee, which operates Flat Coffee Walkinstown and Flat Coffee Aylesbury in Dublin. By creating an account you agree to them. Questions: hello@flatcoffeeroasters.ie.

Your account

One account per person, for your own use. Keep your sign-in details to yourself. We may close or suspend an account we believe is being misused, shared or used fraudulently, and remove credits gained that way.

Loyalty credits

• You earn 10 credits each time you buy a coffee and tap the plaque at the counter.
• Credits are collected on one card that works in both shops, and rewards can be used in either shop.
• Credits have no cash value. They cannot be exchanged for money, sold, or transferred to another person or account.
• Credits are earned on purchases you actually pay for. If a purchase is refunded or reversed, we may remove the credits it earned.
• We may correct a balance that is wrong because of an error, a technical fault or misuse.

Rewards

Rewards are shown in the app with the number of credits they cost. A saved reward is shown to a member of staff in the shop and is used once. Rewards are subject to availability, are not exchangeable for cash, and cannot be used together with another offer unless we say so. We may change the rewards on offer, and what they cost, at any time.

Prepaid balance and top-ups

• A top-up adds prepaid balance to your account. It is spent in our shops by a member of staff taking the amount from your balance at the till.
• Prepaid balance is not a bank account, has no interest, and is not redeemable for cash. It cannot be transferred to another person.
• Card payments are handled by Square. We do not see or store your card details.
• Your balance does not expire while your account is open. If you ask us to close your account, contact us about any balance left on it.

Refunds

• If a top-up is refunded to your card, the app removes the same amount of prepaid balance from your account automatically, along with any bonus credits that top-up earned.
• If you have already spent some of that balance in the shop, only what is left can be taken back. Your balance is never pushed below zero, and the part you already used cannot be refunded again.
• A refund can take a few days to appear on your bank statement, depending on your bank.

Changes and closing your account

We may change these terms, the credits earned per purchase, the rewards, or end the loyalty programme. If a change materially affects you we will tell you in the app. You can stop using the app at any time and ask us to delete your account by emailing hello@flatcoffeeroasters.ie.

Nothing here affects your rights

These terms do not limit your consumer rights under Irish and EU law. They are governed by the law of Ireland.